Here are the answers and information to questions we are frequently asked!
If you can not find the answer you are looking for please do not hesitate to get in touch!
1
Q
How much notice do I need to give to change my booking?
A
48 Hours in order to receive a credit to your MagicBooking account
2
Q
Do you do sibling discount?
A
Yes, sibling discount is 5%, applicable to full after school sessions only
3
Q
Do you accept childcare vouchers?
A
We accept all childcare vouchers, including the Government tax-free childcare initiative. Please click here to download our voucher guide and for account details.
4
Q
Do I still pay if the school is shut due to adverse weather conditions or a burst pipe etc.?
A
Yes, as the Club will still incur it’s daily costs.
5
Q
Can I swap a session?
A
No. You need to cancel your session and re-book. Providing you cancel outside of 48 hours notice, you can use the credit obtained to pay for the new booking.
6
Q
What happens if I am late picking up my child?
A
There is a late collection fine of £1 per minute after 6pm. This will be added to your account by the club Manager and a £1 administration fee will be applied in conjunction with the fine.
7
Q
Can I collect my child at anytime during the session or do I have to collect at 6pm?
A
Children can be collected anytime during the session.
8
Q
Do children need to bring in separate clothes for Club?
A
This is optional.
9
Q
Do I have to register my child if they are only going to attend occasionally?
A
All children must be registered prior to coming to a session.
10
Q
What do I do if I find I can’t pick up due to traffic delay or overrun meeting etc.?
A
Please contact your Club directly and inform them of who will be collecting your child.
12
Q
Will my child receive a snack?
A
Yes! Breakfast is given during our Breakfast Clubs and a healthy snack is given during our After School and Holiday Clubs. All dietary requirements are catered for.
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